Bubbles & Cuddles is a trading name of Bubbles & Cuddles Limited, a company registered in England and Wales (company number 1943554).

 

Bubbles & Cuddles Limited - Terms and Conditions

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1. These Terms

1.1 What these terms cover – These are the terms and conditions on which Bubbles & Cuddles will supply services to you and your dog(s).

1.2 Why you should read them – Please read these terms carefully before using Bubbles & Cuddles services. These terms outline how we will provide the services, how to address issues, and other important information.

1.3 Acceptance of these terms – By a) enrolling a dog with or b) permitting a dog to attend or c) accepting services from Bubbles & Cuddles Limited and its staff, you are deemed to have accepted these Terms and Conditions.

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2. Contact

2.1 How to contact us – You can contact Bubbles & Cuddles by phone at 07479403564 or email at bubblesandcuddleslondon@gmail.com.

2.2 How we may contact you – We may contact you by phone or email using the details you provided. Please update us if any of your details change.

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3. Getting Started

3.1 Initial Consultation – Bubbles & Cuddles services are subject to an initial consultation, which is free of charge. This helps us ensure our services are suitable for your dog(s). During the consultation, you will confirm your dog(s) is in good health and has not exhibited aggressive or harmful behavior toward others.

3.2 Refusal of Dogs – Bubbles & Cuddles reserves the right to refuse admission to any dog deemed dangerous or disruptive, including but not limited to unneutered dogs over the age of one, dogs requiring special handling (e.g., muzzles), or dogs in heat. We also require proof of up-to-date vaccinations.

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4. Your Responsibilities

4.1 What we require from you – To ensure a safe environment for all dogs, you must ensure your dog:

4.1.1 Is microchipped and wearing an ID tag.

4.1.2 Is free from contagious diseases (e.g., Distemper, Parvovirus, Kennel Cough, etc.) and has not eaten an hour before pick-up.

4.1.3 Has not been exposed to contagious diseases or parasites.

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5. How Services Will Be Performed

5.1 When services are provided – Services will be provided on dates and times agreed upon with you.

5.2 Changes to services – In extreme weather, walks may be shorter to ensure the dogs' comfort.

5.3 Suspension or cessation of services – Services may be suspended or terminated under the following circumstances:

• If we cannot access your property or if payment is overdue.

• If your dog exhibits aggressive or disruptive behavior.

• If your dog is unfit for our services (e.g., in heat or pregnant).

 

6. Problems with Services

6.1 Reporting problems – If you have any questions or complaints, please contact us directly.

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7. Price and Payment

7.1 Pricing – The price for services will be as outlined in our price list unless otherwise agreed in writing.

7.2 Payment terms – Payment is due within 7 days of the invoice date. Overdue payments will incur interest at 8% per annum.

7.3 Unpaid invoices – In the event of contract termination, you must pay all outstanding invoices immediately.

7.4 Invoice disputes – If you believe an invoice is incorrect, please contact us promptly.

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8. Cancelling

8.1 Cancellation charges – The following cancellation charges apply:

• Daycare/Dog Walking:

  • 1-3 days’ notice: Full payment required.

  • 4-7 days’ notice: Half payment required.

  • 7+ days’ notice: No charge.

• Overnight Pet Sitting/Dog Grooming:

  • 1-7 days’ notice: Full payment required.

  • 8-14 days’ notice: Deposit retained.

  • 14+ days’ notice: No charge, deposit refunded.

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8.2 Ongoing services – To terminate ongoing services, a minimum of one month’s notice is required. Failure to provide notice will result in full payment for the month.

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9. Liability and Emergencies

9.1 Damage caused by your dog – You are responsible for any damage caused by your dog, including medical expenses and liability for injuries to staff or third parties.

9.2 Loss of property – Bubbles & Cuddles is not responsible for loss or damage to property left with your dog.

9.3 Dog injuries – While all dog play is supervised, injuries may still occur. You accept that scratches, punctures, or other injuries may happen.

9.4 Veterinary treatment – In the event of an emergency, you authorize Bubbles & Cuddles to seek veterinary care for your dog. You are responsible for all associated costs.

9.5 Illness – Bubbles & Cuddles is not liable if your dog contracts Kennel Cough despite vaccination.

9.6 Pet taxi – Bubbles & Cuddles is not liable for injury or death to your dog in the event of a transport-related accident.

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10. Insurance

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10.1 Insurance coverage – Bubbles & Cuddles has public liability insurance, covering animals in our care. However, we are not responsible for injury or fatality while in our care.

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11. Use of Personal Information

11.1 Privacy – Your personal information will be used in accordance with our Privacy Policy, available on our website.

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12. Photos, Videos, and Media

12.1 Consent to media – You consent to your dog being photographed or filmed for promotional purposes. If you prefer no media of your dog be shared, please inform us.

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13. Other Important Terms

13.1 Use of crates – Crates may be used for rest or in exceptional circumstances to maintain safety.

13.2 Legality of contract – If any part of this contract is deemed unlawful, the remainder will remain in effect.

13.3 Variation – Any changes to these Terms and Conditions must be agreed in writing.

13.4 Governing law – This contract is governed by English law, and legal proceedings can be initiated in the English courts.

 

Download the Client enrolment pack here.